Why hasnt something been done about it? Just telling users to change the way they do things completely is not a good answer. I see this has been an on-going issue for a good while (years) with Outlook 2016. Our departments need to be able to use the shared mailboxes setup as their own profile for that reason. If you archive a message by mistake, go to the Archivefolder and move the message back to your Inbox. Your messages will be moved to the Archivefolder.
HOW TO FIX AN ARCHIVE FOLDER IN OUTLOOK 2016 UPDATE
However, I find challenges to be exciting and fun. If you dont see the folder and youre using Outlook 2016 or Outlook for Microsoft 365, go to File > Office Account > Update Options > Update Now. If troubleshooting causes you stress, I can totally understand. One of the reasons is that it poses troubleshooting challenges and presents puzzles that are fun to solve. If you reply to emails from a shared account mapped from within a users personal mail profile, all replies come from that user instead of from the shared account. Unable to Drag and Drop Messages or Folders in Outlook 2016. We have several departments that use the shared account setup as its own mail profile option as when you respond to emails in that mailbox, the replies that people get are from that mailbox, not the individual user that is replying to them.
The only way it works in this setup is to go to the actual mailbox and search from there. When we add shared accounts with a users Mail Profile so they appear below the User's Mailbox, you dont get any results from the shared mailboxes when searching all mailboxes. When we add a shared account under its own profile and a user logs into it with their user account, any searches only bring back results from their personal mailbox, not the shared mailbox they are logged into I dont see anything related to 2016 in there.
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